tag:toolio.statuspage.io,2005:/historyToolio Status - Incident History2024-03-29T05:23:34ZTooliotag:toolio.statuspage.io,2005:Incident/198388472024-01-27T07:55:09Z2024-01-27T07:55:09ZDatabase Maintenance<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>07:55</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>07:45</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>16:08</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. There will be minor degradation and latencies during this time.</p>tag:toolio.statuspage.io,2005:Incident/198315542024-01-25T18:41:51Z2024-01-25T18:41:55ZIncident - Outage<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>18:41</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>18:39</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>18:39</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>18:39</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>18:11</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:toolio.statuspage.io,2005:Incident/192617192023-12-01T15:26:05Z2023-12-01T15:26:05ZReported that allocation functions are not running properly.<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>15:19</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>15:12</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:toolio.statuspage.io,2005:Incident/184915852023-09-13T21:35:31Z2023-09-13T21:35:31ZIntermittent Network Errors<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>21:35</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved as of 1pm EST</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>18:32</var> UTC</small><br><strong>Identified</strong> - The issue appears to be a regional issue related to our cloud provider Azure. We are working with them to mitigate the issue.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>15:50</var> UTC</small><br><strong>Investigating</strong> - We're seeing intermittent Network Errors for some of the regions. This is impacting loading Toolio views. We will be sharing our findings here.</p>tag:toolio.statuspage.io,2005:Incident/182943152023-08-28T16:53:55Z2023-08-28T16:53:55ZIntermittent Network Errors<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>16:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>15:39</var> UTC</small><br><strong>Monitoring</strong> - We have been seeing reduced issues over the past 30 minutes. We're continuing to monitor performance.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>14:37</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue - we will continue to post updates once every 15-30 minutes</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>14:36</var> UTC</small><br><strong>Investigating</strong> - We're seeing intermittent Network Errors. This is impacting loading Toolio views. We will be sharing our findings here.</p>tag:toolio.statuspage.io,2005:Incident/167522572023-04-04T18:35:38Z2023-04-04T18:35:38ZToolio dashboard loading<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>18:35</var> UTC</small><br><strong>Resolved</strong> - It looks like there was a temporary glitch. We're continuing to investigate to understand what happened.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>18:32</var> UTC</small><br><strong>Investigating</strong> - We are investigating the cause. Apologies for the inconvenience and we'll be updating this shortly.</p>tag:toolio.statuspage.io,2005:Incident/165761652023-03-20T15:47:14Z2023-03-20T15:47:14ZDelays in processing metrics in Item Plan<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>15:47</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. If you are not seeing fresh data on item plan, please reach out to Toolio Support. Apologies about the inconvenience this might have caused.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Monitoring</strong> - The fix is in place. Our systems are catching up. We are expecting the data to be up-to-date in the next 60 minutes.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Investigating</strong> - We are seeing delays in updating actuals data on Item Plan. So you will only see data as of end of day Saturday on your Item Plan. We have identified the cause of the delay and hoping to resolve this in the next couple of hours.</p>tag:toolio.statuspage.io,2005:Incident/110744912022-09-07T20:57:07Z2022-09-07T20:57:07ZMicrosoft Azure - Connectivity Issues<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>20:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>17:14</var> UTC</small><br><strong>Monitoring</strong> - Azure has reported that there is a networking issue with their services.</p>tag:toolio.statuspage.io,2005:Incident/109197322022-08-25T14:25:29Z2022-08-25T14:25:29ZWe are experiencing long response times and pages not loading.<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>14:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>14:25</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>14:03</var> UTC</small><br><strong>Investigating</strong> - Team is looking into the cause. We will keep updates here as soon as we find out the cause.</p>tag:toolio.statuspage.io,2005:Incident/102696722022-06-13T20:48:00Z2022-06-14T12:10:36ZMicrosoft Azure - Server Issues<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved - Root cause analysis is still pending a response from Microsoft Azure.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:48</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing server issues related to Azure. Our team is actively working toward resolving this issue.</p>tag:toolio.statuspage.io,2005:Incident/98811112022-04-29T21:44:32Z2022-04-29T21:44:32ZMicrosoft Azure - Intermittent Performance Impacts & Outages<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>21:44</var> UTC</small><br><strong>Resolved</strong> - The issue has stabilized. Please reach out via your Support channel or to success@toolio.com with any issues.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>20:50</var> UTC</small><br><strong>Update</strong> - We are continuing to work with Microsoft to investigate the fix and monitor stability.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>19:30</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>17:02</var> UTC</small><br><strong>Identified</strong> - We are having some performance impacts and brief, intermittent outages due to an issue on our cloud provider, Microsoft Azure. We are working to get everything up and running smoothly, and we will keep you posted when the issue has been resolved. Apologies about the inconvenience on this.</p>tag:toolio.statuspage.io,2005:Incident/96489622022-03-28T17:56:49Z2022-03-28T17:56:49ZShopify Import Failure<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>17:56</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved and any impacted data has been retriggered for import.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:29</var> UTC</small><br><strong>Investigating</strong> - Shopify CSV imports have been failing since March 25. The team is working on a fix as soon as possible. Once the fix is in place, we will reimport all failed imports from the trailing 3 days.</p>tag:toolio.statuspage.io,2005:Incident/95957042022-03-21T18:45:31Z2022-03-21T18:45:31ZShopify CSV Import Fail<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>18:45</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:54</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:53</var> UTC</small><br><strong>Investigating</strong> - Shopify CSV imports have been failing due to an Invalid CSV errors for the past 3 days. This only impacts customers with"quotes" in their product names. The team is working on a fix, which should be available in the next hour or two. Once the fix is in place, we will reimport all failed imports from the trailing 3 days.</p>tag:toolio.statuspage.io,2005:Incident/95390302022-03-14T19:10:53Z2022-03-14T19:10:54ZIncident - Saving in Item Plan<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>19:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Thanks for your patience!</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Identified</strong> - We identified an issue with saving manual edits in Item Plan. Functions like Forecasting and Receipt Generation are not impacted. We are working on a fix and apologize for the inconvenience!</p>tag:toolio.statuspage.io,2005:Incident/86958932021-11-26T19:30:30Z2021-11-26T19:30:30ZDelays in processing Shopify Imports<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>19:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>19:30</var> UTC</small><br><strong>Update</strong> - This issue has been resolved. All shopify sales should show up on your account in the next 30-60 mins.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>13:37</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>13:36</var> UTC</small><br><strong>Investigating</strong> - We are experiencing errors while processing Shopify API imports. This is due to 401 errors our Shopify app is receiving from Shopify. We will add additional information as soon as we identify the root cause.<br /><br />This is NOT impacting overall functionality.</p>tag:toolio.statuspage.io,2005:Incident/82819362021-10-21T13:29:39Z2021-10-21T13:44:21ZIncident - Outage<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>13:29</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved and Toolio is back online.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>13:25</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>13:17</var> UTC</small><br><strong>Investigating</strong> - We're currently experiencing some difficulties; as a result, many users are unable to access Toolio. Our Development Team is currently working to resolve this issue as soon as possible. Sincere apologies for the inconvenience caused, please keep an eye on this page for the latest updates.</p>tag:toolio.statuspage.io,2005:Incident/74864882021-07-12T19:29:42Z2021-10-21T13:44:21ZToolio plan pages are not loading<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>19:29</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>19:29</var> UTC</small><br><strong>Update</strong> - The issue is resolved now - but we are continuing to see instability on Microsoft Azure. We will continue to monitor this and update the incident as we uncover more.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>19:28</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>19:25</var> UTC</small><br><strong>Investigating</strong> - It appears like we are having intermittent issues with our cloud service provider. We're working on a fix and will keep you updated as soon as possible. If you're able, we recommend holding off on making updates until we share an update to avoid losing any work. We will be sure to update you every 60 minutes so you are up to speed. Thank you for your patience! <br /><br />Please see the root cause on Microsoft Azure - https://status.azure.com/en-us/status - for more details</p>tag:toolio.statuspage.io,2005:Incident/66598662021-04-01T22:43:21Z2021-10-21T13:44:22ZMicrosoft Azure Outage<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>22:43</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved now. Apologies again about the inconvenience.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>22:10</var> UTC</small><br><strong>Investigating</strong> - We are having some down time due to an outage on our cloud provider, Microsoft Azure. We are working to get everything up and running, and we will keep you posted when Toolio is back on. Apologies about the inconvenience on this.</p>